Privacy & Policy
Medical Billing Alliances (“Medical Billing Alliances,” “we,” “us,” or “our”) is a healthcare revenue cycle management company located at 2451 N New England Ave, Chicago, Illinois.
We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information, including SMS communications in compliance with A2P 10DLC requirements.
Information We Collect
We may collect the following types of Personal Data:
- Name, phone number, email address
- Business and professional information
- Healthcare-related data (as necessary for services)
- Technical data (IP address, browser, device)
- Communication data (messages, inquiries, support requests)
How We Use Your Information
We use your information to:
- Provide medical billing and RCM services
- Respond to inquiries and customer requests
- Send service updates and notifications
- Improve website performance and user experience
- Ensure compliance with legal obligations
SMS Communications & 10DLC Compliance
Who Sends Messages
Messages are sent by Medical Billing Alliances via our business communication systems.
Who Receives Messages
Messages are sent to:
- Clients
- Healthcare providers
- Individuals who submit their contact information through our website or other communication channels
Types of SMS Communications
You may receive SMS messages related to:
- Appointment reminders
- Follow-ups regarding services
- Billing or account notifications
- Service updates and operational messages
What We DO NOT Send
We do NOT send:
- Spam or unsolicited messages
- Third-party marketing or promotional content
- Irrelevant or unrelated messages
Message Frequency
Message frequency may vary depending on your interaction with our services.
Typically, users may receive 1–5 messages per week.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier.
Consent to Receive SMS Messages (Opt-In)
We obtain consent through the following methods:
- Website contact forms
- Direct communication (email or phone)
- Verbal consent (where applicable)
When you provide your phone number through our website forms, you are giving express consent to receive SMS messages.
Consent Disclaimer:
By providing your phone number and submitting the form, you consent to receive SMS text messages from Medical Billing Alliances. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.
Important Consent Statement (Required for Approval)
- Consent is not a condition of purchase
- Consent cannot be transferred to third parties
Data Sharing & Privacy Protection
We do NOT sell, rent, or share your personal data, including phone numbers.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We only share data:
- When required by law
- To deliver our services
- With trusted service providers under strict confidentiality
Data Security
We implement administrative, technical, and physical safeguards to protect your data, including healthcare-related information in compliance with applicable standards.
GDPR Compliance
If applicable, we comply with GDPR and provide rights including access, correction, and deletion of personal data.
California Privacy Rights (CCPA/CPRA)
California residents have the right to:
- Request access to personal data
- Request deletion
- Know how their data is used
Children’s Privacy
We do not knowingly collect data from individuals under 13 years of age.
Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted with a revised effective date.
Contact Information
Medical Billing Alliances
2451 N New England Ave, Chicago, Illinois (224) 763-0629 (312) 971-5887